Frequently Asked Questions
Everything you need to know about your CCACHE gear and orders.
How long does shipping take for domestic orders?
We typically process orders within 24 hours. Standard shipping across Australia usually takes 3-5 business days, while express options arrive within 1-2 business days.
Do you offer international shipping for cycling components?
Yes, we ship worldwide. International delivery times vary by location but generally range from 7 to 14 business days. Shipping costs are calculated at checkout.
What is your return policy for apparel and parts?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, we cannot accept returns on installed drivetrain components or worn base layers.
Are your products covered by a warranty?
All products sold by CCACHE are covered by full manufacturer warranties. If you suspect a defect, please contact our support team with your order number and photos of the issue.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options like Afterpay and Zip Pay for your convenience.